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Privacy Policy

Last updated: April 2026

1. Who We Are

PawStatus is operated by TechDog OÜ, an Estonian company.

TechDog OÜ is the data controller for personal information processed through PawStatus unless stated otherwise.

TechDog OÜ
Reg. No. 17432301
A. H. Tammsaare tn 6a-3, 51006 Tartu, Estonia
Email: privacy@pawstatus.com

2. What This Policy Covers

This Privacy Policy explains how PawStatus collects, uses, shares, stores, and protects personal information when you use our website, mobile app, support channels, and related services.

Pet information may not identify a person by itself, but it becomes personal information when linked to your account, household, device, email address, payment status, uploaded documents, access logs, reminders, or usage activity.

3. Information We Collect

We may collect:

  • Account information, such as email address, name, profile details, login information, and account identifiers
  • Household information, such as household names, invited members, invite links, roles, and membership activity
  • Pet information, such as pet profiles, photos, breed or descriptive details, and care routines
  • Care records, such as user-entered notes, dates, medication names, dosages, schedules, vet visit notes, vaccination records, weight logs, documents, and attachments
  • Activity logs, such as completed tasks, reminders, feeding logs, walking logs, medication logs, and household actions
  • Reminder and notification information, such as schedule settings, reminder times, timezone, delivery status, retry status, notification content, and push notification tokens
  • Document and resource access logs, such as the document or resource accessed, access time, access type, status, error details, IP address, and user agent
  • Device and app information, such as device identifiers, device name, device type, operating system, app version, timezone, language, push notification tokens, diagnostics, and error logs
  • Subscription information, such as subscription status, entitlement status, product identifiers, app store transaction references, RevenueCat customer identifiers, renewal status, and related subscription events
  • Security and audit information, such as sign-in, invite, account, device-token, resource-access, and abuse-prevention records
  • Website information, such as basic technical logs, IP address, user agent, and communication preferences
  • Support information, such as messages you send to us and information needed to respond

Care records and uploaded documents may contain information that you choose to enter, including information from veterinary documents, prescriptions, invoices, or other files. Please do not upload or enter information that you do not want stored in PawStatus.

4. How We Use Information

We use information to:

  • Create and manage accounts
  • Provide pet profiles, care records, tasks, reminders, documents, and household sharing
  • Send push notifications and service messages
  • Operate subscriptions and paid features
  • Provide support
  • Record access to documents, resources, and account areas for security, troubleshooting, and audit purposes
  • Maintain security and prevent abuse
  • Debug, monitor, and improve PawStatus
  • Comply with legal obligations
  • Send service or marketing messages only where permitted or with consent

5. Legal Bases for EU/EEA Users

Where GDPR applies, we process personal information based on:

  • Contract: to provide PawStatus, manage accounts, synchronize household data, store records, send requested reminders, and manage subscriptions
  • Consent: for optional push notifications, optional marketing messages, and optional device permissions where consent is required
  • Legitimate interests: to secure the service, prevent abuse, troubleshoot errors, maintain audit records, improve reliability, and understand non-sensitive product usage
  • Legal obligation: to comply with accounting, tax, consumer, app store, and legal requirements

You may withdraw consent where processing is based on consent. Withdrawal does not affect processing that happened before withdrawal.

6. No Veterinary Review

PawStatus stores user-entered records for personal organization. We do not review, interpret, validate, diagnose, assess, or provide veterinary advice based on your care records, documents, medication logs, or notes.

7. Household Sharing

When you join or create a household, information associated with shared pets may be visible to other household members. This may include pet profiles, tasks, reminders, care records, activity logs, photos, and documents.

Household sharing may also reveal who created, updated, completed, or accessed shared pet-related records. We may limit or redact technical log details such as IP addresses, user agents, raw storage paths, and internal error details from household-facing views.

Only invite people you trust. You are responsible for managing household access.

8. Documents, Access Logs, and Diagnostics

If you upload documents or use document-related features, PawStatus may store the file, file path or identifier, document name, related pet or care record, upload and access activity, and technical details needed to provide secure access.

We may collect diagnostic and error information when the app or website does not work as expected. This may include screen names, query identifiers, error messages, stack traces, app version, platform, and limited contextual metadata. We use this information to troubleshoot, improve reliability, protect the service, and respond to support requests.

We try to limit sensitive information in diagnostic records, but user-entered text or metadata may sometimes appear in logs if it is related to an error, support request, or security event.

9. Service Providers

We may use trusted service providers to operate PawStatus, including providers for:

  • Database, authentication, hosting, and file storage
  • Push notifications
  • App distribution
  • Subscription entitlement management
  • Payment processing through Apple App Store or Google Play
  • Error logging, diagnostics, and security monitoring
  • Email or support communications
  • Website hosting

These providers may process information only as needed to provide services to us, unless they act as independent controllers under their own terms.

Current or expected providers may include Supabase, Apple, Google/Firebase, Expo, RevenueCat, Netlify, and app store payment systems. This list may change as the service evolves.

10. We Do Not Sell Personal Information

We do not sell personal information. We do not use pet care records, medication information, uploaded care documents, or household records for third-party advertising.

11. International Transfers

We may process and store information in countries outside your country of residence, including outside the European Economic Area. Where required, we use appropriate safeguards such as contractual protections, Standard Contractual Clauses, or other lawful transfer mechanisms.

12. Data Retention

We keep personal information for as long as needed to provide PawStatus, maintain your account, comply with legal obligations, resolve disputes, and protect the service.

After account deletion, we aim to delete or anonymize account-related personal information within 30 days, unless a longer period is required for legal, security, backup, accounting, or dispute-resolution reasons. Backup copies may take longer to expire.

Some logs, security records, diagnostic records, access logs, backup records, app store transaction records, subscription records, and legally required records may be retained for longer where needed for security, fraud prevention, accounting, legal compliance, dispute resolution, or service integrity.

13. Your Rights

Depending on where you live, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Restrict or object to certain processing
  • Receive a portable copy of your information
  • Withdraw consent
  • Opt out of certain marketing communications
  • Lodge a complaint with a data protection authority

EU/EEA users may contact the Estonian Data Protection Inspectorate or their local supervisory authority.

To exercise privacy rights, contact us at privacy@pawstatus.com.

14. Push Notifications and Permissions

PawStatus may request permission to send push notifications. You can disable notifications through your device settings.

To deliver push notifications, we may store push tokens, device identifiers, token hashes, device names, and token-audit records. If you disable notifications or unregister a device, some related audit records may remain for security, troubleshooting, or abuse-prevention purposes.

PawStatus may request access to camera, photos, or files only for app features that need those permissions. You can manage permissions through your device settings. Some features may not work without the required permission.

15. Security

We use technical and organizational safeguards designed to protect personal information, including access controls, encryption in transit, database access controls, row-level access rules, and security monitoring.

No electronic storage or transmission method is completely secure. We cannot guarantee absolute security.

16. Children's Privacy

PawStatus is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that a child under 16 has provided personal information, we will take steps to delete it.

17. Changes

We may update this Privacy Policy as PawStatus changes. If changes are material, we will provide notice through the app, website, or another reasonable method.

18. Contact

For privacy questions or requests, contact privacy@pawstatus.com.